Frequently Asked Questions

The battery will last approx 4-5 days if interval uploads remain at 1min. If you decide to change interval upload time to a longer duration e.g. 30-60 mins battery life will last a longer duration.

As long as the country you are trying to use device in has 2g signal available then there should not be any problem using device in another country.

You will need a Nano SIM card for device, we offer all customers a free SIM card with each item purchase.

When device is not connecting it can be due to poor signal, to correct this open settings, go into console and select Remote Reboot, close app and re open wait 2-3 minutes ensure upload interval time is set to 1min and wait while device is searching for GPS signal/mobile Network.

If device is still not responding you will have to Remote Reboot, close APP and remove SIM and ensure data/calls/texts is on, ensure location services is switched on, then repeat Network Set up process.

To correct this open settings, go into console and select Remote Reboot, close app and re open, wait 2-3 minutes and ensure you have upload interval time is set to 1min while device is searching for GPS signal.

If device is on a vehicle and travelling fast speeds it may not respond as quick as usual and update location. All you can do is just give device 2-3 minutes to reposition itself.