We would like to assure you that your confidentiality will be maintained in all dealings with our company and we will not disclose any personal information to a third party under any circumstances unless required to by law. Any specific delivery requirements, please discuss this when placing the order.
Due to the nature of the equipment we sell, the products sold by Covert Tech are not sold on a return basis. We will give as much advice as possible but we cannot be held responsible for the suitability of a products use in a particular situation either known or unknown. However if a customer purchase a product in error that is unsuitable for a particular use and we at our discretion allow a part exchange to be made for a more suitable product from our range.
Specifications are subject to change as we are continually improving our product range. Covert Tech reserve the right to substitute products that are out of stock or discontinued with products of a similar nature. Any damaged goods received by the buyer must be reported to the seller within 2 days of receiving them.
Returns must be authorised by us and a return form completed (available by e-mail on request), under no circumstances will returns be accepted unless so authorised. The order is not deemed to be accepted and a contract of sale made until the goods have been dispatched. When an order has been placed and dispatched cancellations will not be accepted unless covered by the consumer contract regulations.
Under the consumer contract regulations you have the right to cancel your order within 14 days of receiving the goods. A full refund will be given if the goods have not yet been shipped. If you wish to return your goods once received, they may be returned to us with the original packaging in original unused condition within 14 days of the delivery date for a full product refund.
All returns for refund must be accompanied with a returns or cancellation form that we will e-mail you on request. The refund relates to the price of goods and the basic shipping charge, if a enhanced delivery service has been used this is not refundable. If you are only returning some of your products the delivery charge will remain.
The customer is responsible for all carriage charges involved in returning the good to us. These regulations apply to UK customers and only to goods purchased over the internet or telephone that are shipped to the customer, goods purchased in person from our premises are not covered by these regulations.
Refunds will be processed within 14 days from the date we receive the product on our premises in its original condition. If you are returning an item under the consumer contract regulations there may be a deduction from your refund if it has been used or damaged. Returns other than those covered by the consumer contract regulations must be authorised by us and sent with a completed returns form (available by e-mail on request), under no circumstances will returns be accepted unless so authorised.
On rare occasions certain goods maybe returned outside of the 14day cancellation and a restocking fee charged this is entirely at the company’s discretion.
Goods and orders that are not covered by the consumer contract regulations are none refundable. We will not pay for the cost of returning the goods unless this has been agreed in advance.